Shipping policy
NOTE: ALL OF OUR PRODUCTS ARE SHIPPED FROM THE NETHERLANDS.
We are excited to provide you with an exceptional shopping experience. Please take a moment to review our Shipping Policy.
Order Processing Time:
Once you place an order with us, our team begins processing it promptly. Most orders are processed within 1-2 business days (Monday to Friday, excluding holidays). Please note that during peak seasons or special promotions, processing times may be slightly extended. We appreciate your patience during these times.
Shipping Methods:
Standard Shipping: Our standard shipping method typically takes 3-6 business days for delivery after order processing. Please note that this is an estimated timeframe, and delivery times may vary depending on your location and any unforeseen delays caused by the shipping carrier.
Order Tracking:
Once your order has been processed and shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and get real-time updates on its status.
Undeliverable Packages:
In the event that a package is deemed undeliverable by the shipping carrier due to incorrect or insufficient address details provided by the customer, we will make every effort to contact you for updated information. However, if we are unable to reach you within a reasonable time frame, the package will be returned to our facility. We will gladly reship the package once we have obtained the correct address, but please note that additional shipping charges may apply.
Shipping Delays:
While we strive to ensure timely deliveries, please be aware that shipping delays may occur due to unforeseen circumstances, such as extreme weather conditions, natural disasters, or disruptions in shipping carrier services. We apologize for any inconvenience such delays may cause and appreciate your understanding.
Shipping Charges:
Shipping charges are calculated based on the total weight of your order and the shipping method selected. During the checkout process, you will be provided with the applicable shipping options and their corresponding costs before finalizing your purchase.
Contact Us:
If you have any questions or need further assistance regarding our Shipping Policy or any aspect of your order, please don't hesitate to contact our friendly customer support team. We are here to help and ensure that you have a delightful shopping experience with us.
International Shipping Policy
We are thrilled to offer international shipping services to our valued customers around the world. Before placing an order, we kindly request that you review our International Shipping Policy to ensure a smooth and hassle-free shopping experience.
Shipping Destinations:
Currently, we ship to Canada and the countries within the European Economic Area (EEA). If you reside in one of these regions, you are eligible to place an international order with us. For customers residing outside these areas, we apologize for any inconvenience, but we do not currently offer international shipping to other countries.
Shipping Rates and Times:
Shipping rates are calculated based on the destination country and the total weight of the package. During the checkout process, you will be provided with the applicable shipping options and their corresponding costs. Please note that delivery times may vary depending on the destination and customs processing in the receiving country. While we strive to process and ship orders promptly, we cannot guarantee specific delivery dates for international shipments.
Import and Tax Fees:
Customers are solely responsible for any customs duties, taxes, import fees, or other charges that may be levied by the local mail carrier or customs office in the receiving country. These additional charges are beyond our control and may vary per country. It is essential for you, as the customer, to be aware of and comply with your country's import regulations and taxes to avoid any potential delays or issues with your order.
Customs Clearance:
Every international shipment is subject to customs clearance procedures in the destination country. Delays may occur due to customs inspections or other regulatory processes. We work diligently to provide all necessary documentation and information to expedite this process, but we cannot be held responsible for any delays caused by customs authorities.
Lost or Undelivered Packages:
In the unfortunate event that a package is lost or undelivered, please reach out to our customer support team. We will do our best to assist you in locating your package and resolving the issue. However, please be aware that once a package leaves our facility and is handed over to the shipping carrier, we no longer have direct control over its delivery.
Returns and Exchanges for International Orders:
Please refer to our standard Return and Exchange Policy for information regarding international returns and exchanges.
Contact Us:
If you have any questions or concerns about our Shipping Policy, please do not hesitate to contact our customer support team. We are here to assist you and provide the best shopping experience possible. Contact: jewelry@haedes.com
By placing an order with HAEDES, you agree to comply with all terms and conditions outlined in this Shipping Policy. We thank you for your understanding and cooperation.